FAQs

How much is shipping?

Free! Shipping is always free at wander-and-roam.com

 

How soon will I receive my mat?

All mats are shipped ground and you should receive within 4-7 days.  If you need to receive your mat sooner, mats are available with 2 day shipping for prime members on Amazon.

 

What is your return policy?

We want you to be happy with your purchase!  In the event that you would like to return your mat, please contact as within 14 days of receiving your mat at hello@wander-and-roam.com. Return shipping charges are covered by the buyer. Note mats purchased during warehouse sales are non-returnable.

 

Can I put furniture on top of my mat?

We don't recommend setting heavy furniture on the mats as they can create indentations and possibly damage the mat.  Lighter weight furniture is ok such as foam couches & bean bag chairs.

 

How do I unpack my mat?

Mats arrive rolled up with velcro straps.  Unwrap mats and place on a flat surface with the curled edges facing down to flatten overnight.  Save velcro straps for use when storing your mat.

 

How do I clean mat?

Wipe down with a damp cloth or baby wipe. We do not recommend the use of any cleaning agents to preserve the life of the mat.  For tougher spills, please reach out to us at hello@wanderandroam.co and we will be happy to help you find a solution!  

 

I received my mat and the edges of the mat are curled, how do I flatten out the mat?

Mats are shipped rolled which will result in curled edges upon arrival.  Place on a flat surface with the curled edges facing down to flatten overnight. 

 

Can I use two mats together in the same space?

Yes!  But please note when using more than one mat together the pattern may not align.

 

Is the mat safe around my pets?

Yes!  Mats are safe around pets and most don't even notice the difference between the mat and an area rug.  There is always a possiblility that sharp nails could puncture the mat as with all foam surfaces.

 

Can I vacuum the mat?

Yes!  We have found that lightweight vacuums and robotic vacuums work best when cleaning your mat.  We do not recommend using heavy upright vacuums as they can damage the mat.

 

What are your mats made of?

Our mats are made of non-toxic TPU foam. Completely free of PVC, BPA, formaldehyde & latex.. Mats have been rigorously tested to meet all US & European Toy Standards. 

 

How are your mats eco-friendly?

Our mats are made of a material that does not harm the environment in production, use or disposal.

 

Are your mats durable?

Absolutely!  Mats are built to last for years and years of use.