FAQs

Company Logo

Why doesn't the logo on my package match the one online?

We're in the midst of an exciting company upgrade—yahooo! 🎉 We recently updated our logo to better reflect our brand, and while we transition, some packages may still feature our previous design. Over the next few months, you'll start seeing our fresh new look everywhere. Same amazing products, just with a little extra glow-up! ✨

Shipping

All mats are shipped out 1-2 days after we receive your order. Due to the size of the mats we only ship ground which typically takes 1-6 days to arrive.

Preorder

Preordered items will ship out as soon as they are available. See product page for estimated shipping dates. Payment is captured when the order is placed.

Warranty

We stand by the quality of our Wander & Roam playmats and want you to love them as much as we do! That's why we offer a 1-Year Manufacturing Warranty on all of our playmats. If you notice a manufacturing defect, simply email us at hello@wander-and-roam.com with details and photos of the issue. We'll work with you to resolve the problem.

Please note: Our warranty doesn't cover pet-related issues (we love your furry friends, but they can be a little rough on our mats) or personal incidentals. Personal incidentals, which include everyday wear and tear, stains, spills, pet damage, or any accidents that happen after the mat arrives in your home. While our mats are made to handle life's messes, things like sharp objects, heavy impact damage, or improper cleaning methods aren't covered under the warranty. So please take good care of your mat—like your favorite pair of jeans! The more love you show it, the longer it'll be there for all of life's playdates, workouts, and cozy moments.

Natural Characteristics of the Materials

Wander & Roam play mats are made using premium eco-conscious TPU materials. Because we avoid harsh chemical stabilisers commonly used in other foam products, some natural characteristics may occur over time.

These characteristics are normal and not considered defects.

  • Slight yellow or beige tinting around the edges due to the heat-sealing process
  • Minor colour variations due to the manual printing process
  • A subtle faded or distressed appearance designed to replicate the look of vintage-style rugs
  • Minor colour changes over time as part of the natural ageing of cleaner materials

Return Policy

At Wander & Roam, your happiness is our priority! If you're not completely satisfied with your playmat, we're here to help. To initiate a return, email us at hello@wander-and-roam.com within 14 days of receiving your mat. Once approved, you'll receive instructions on how to send your mat back to us.

Please note: Mats purchased during warehouse sales are final sale and not eligible for return. All returns must be in their original condition and packaging and will incur a $14.99 restocking fee.

Unpacking Your Playmat

Your Wander & Roam playmat arrives rolled up with convenient velcro straps for easy handling. Follow these steps to get it ready for play:

  • Unwrap Your Mat: Remove the velcro straps and unroll your mat on a flat surface.
  • Flatten It Out: Place the mat with the curled edges facing downward. This will help it flatten naturally.
  • Give It Time: Allow the mat to sit for a few nights to fully flatten.
  • Pro Tip: Save the velcro straps! They're perfect for securing your mat when you need to store or transport it.

Storing Your Playmat Before Unpacking

To keep your playmat in perfect condition before use, please follow these guidelines:

  • Store Indoors – Keep your playmat inside at a temperature below 78°F.
  • Avoid Humidity – Do not store in a garage, basement, or any area with high humidity.

Sustainability Note

As part of our commitment to creating safer products for families and the environment, Wander & Roam play mats are made using eco-friendly and biodegradable materials. Because we prioritise cleaner materials, small aesthetic changes may occur over time and should be considered a natural part of the product.